Retention Coordinator

The Retention Coordinator would be the single point of contact for all donor interactions for both recurring/monthly donations and one-time donation.

Key Responsibilities:

• Being the one-point contact for all donor interactions through emails and calls
• Thank you/Welcome call for all one time donors
• Welcome call for Monthly Giving donors before the forms are sent for processing
• Coordinating for Welcome pack for acquisition donors
• Data entry of supporters details for in-house team for future touch points
• Responsible for timely processing of donation received through in-house team
• Ensure that the donors are being responded within the stipulated time frame on thanks giving, receipt sending, query handling and timely updates
• Calling donors for retention and keeping track that emails going to donors are as per the communication calendar
• Calling monthly donors whose mandates have bounced or rejected and convincing them to continue their support
• Giving inputs in communication calendar basis the queries received from donors
• Nurturing the bond between donors and Breakthrough through regular interactions resulting in donor retention

Desired Qualification, Skills and Experience

• Graduate will be preferred.
• 1-2 years of experience in retention tele-calling.
• Excellent written and verbal communications skills.
• Ability to persuade, network and negotiate with stakeholders.
• Good networking and relationship building skills.
• Self-motivated and performance driven

About Breakthrough:

Breakthrough was founded in 1999; with a mission to make violence and discrimination against women and girls unacceptable. Our work is transformative; focused on changing the norms and culture that perpetuate inequity and violence. Breakthrough does this by building a critical mass of change agents worldwide — the Breakthrough Generation — whose bold collective action will deliver irreversible impact on the issue of our time. We create innovative, relevant multimedia campaigns, tools, and programmes that reach individuals and institutions where they are, inspiring and equipping them to build a world in which all people live with dignity, equality, and justice.

We currently work with over 400,000 adolescents across 5 states of India and help shape the gender attitudes and behaviours of boys and girls at an age when alternative narratives about gender roles and stereotypes can be explored. Breakthrough is now seeking to scale up this programme to more than 1 million adolescents across 5 states over the next 4 years.

Breakthrough reaches over to 10,000 women on factory floors to help them overcome the discrimination and violence they face at work and in their homes. Working to remove the stigma faced by working women, Breakthrough engages families, community members, peers and factory management in ensuring working women are supported and given equal opportunities.

Breakthrough’s first project was Mann ke Manjeeré , an award-winning music album and video compilation that stirred unprecedented discussion across India about women’s rights and brought the problem of domestic violence to the fore. Since then, Breakthrough has built its award-winning campaigns around the notion that “human rights start with you” — with individuals moved to bring the values of dignity, equality, and justice into their homes and personal spheres. Bell Bajao, our iconic campaign on domestic violence was advocated for by Ban ki Moon, the UN Secretary general, has won the prestigious silver lion at Cannes amongst other awards, and was adopted my several countries – Vietnam, China, Pakistan and Canada. Our campaigns have reached more than 400 million people globally and have created important dialogue on issues like domestic violence, sexual harassment, early marriage and gender biased sex selection.

Breakthrough Values:

The position holder will be expected to work in line with organisational values which are:

• Dignity
• Integrity
• Innovation
• Equity

Breakthrough is an equal opportunity employer. We consider applicants for all positions without regard to race, color, caste, religion, creed, gender, national origin, age, disability, economic status, marital status, veteran status, sexual orientation, or any other legally protected status. Our policies and procedures reflect our commitment to child safeguarding.

To know more about Breakthrough, please visit – www.inbreakthrough.org

Eligible candidates interested in this position may submit a resume accompanied by a cover letter, giving reasons in support of the suitability for the position, by email to indiajobs@breakthrough.tv.  on or before February 20^th,2020 with job title mentioned in the subject line.